In the commerce world, there are only 3 things you should do to keep your customers happy: Deliver products on time Deliver quality products Deliver a great customer experience Delivering quality products consistently is what keeps your business alive. But what keeps...
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FedEx, with two leadership changes in three months, received a pleasing second quarter report.
If you’ve been with your parcel carrier – either FedEx or UPS – for a while, chances are you’re not getting the best rates. But you can change that calculus if you’re willing to engage their competition, even if you’re not sure you’d be willing to switch.
FedEx is shipping more packages and charging more than ever to do it. FedEx announced its fiscal revenue was up 7.9% at $65.5 billion over FY 2017, and revenue was up 9.1% at $17.3 billion for the fourth quarter. It was another record earnings report, a year-by-year trend we’re getting used to.
A strike in 2018 would be at least as catastrophic for UPS and its customers while disrupting the economy; but there are steps you can take in the meantime to reduce your parcel risk.