Frequently Asked Questions
Have questions about how SiftedAI fits into your tech stack and shipping strategy?
You’re not alone—here are the most common things shippers ask us as they explore how to optimize parcel operations with less effort and more impact.
Overview
Q: Is Sifted a broker, 3PL, or carrier?
A: No, Sifted provides Logistics Intelligence software, SiftedAI. We leverage data and artificial intelligence to help shippers make smart, efficient, cost-saving decisions.
Q: Is SiftedAI just for cost savings, or does it help with efficiency and performance too?
A: SiftedAI is a user-friendly, holistic parcel optimization platform. It helps you save on costs, plus monitor and improve performance, sustainability, and operational efficiency across your entire shipping profile.
Q: I already have strong carrier rates—can SiftedAI still help me?
A: Absolutely! Having competitive rates is just one piece of the puzzle—SiftedAI is a holistic parcel optimization solution. It helps you save on costs, plus monitor and improve performance, sustainability, and operational efficiency across your entire shipping profile.
Q: Most of my spend is in LTL or FTL—why should I focus on parcel optimization?
A: Even if parcel is a smaller portion of your overall spend, it often requires a disproportionate amount of time and attention. SiftedAI automates parcel monitoring and optimization—so you can reduce billing headaches, avoid missed savings, and free up your team to focus on higher-priority areas like LTL and FTL.
Plus, you can use SiftedAI’s LTL dashboard to bring all of your invoices and charges together in one place, allowing you to see which carriers are charging you more, how rebilled freight affects your costs, etc.
Q: How is SiftedAI different from a TMS platform?
A: While a TMS focuses on real-time shipment execution—like rate shopping, routing, and tracking—SiftedAI is a Logistics Intelligence platform that focuses on the planning and analysis that happens before and after shipping. It helps you identify cost inefficiencies, monitor carrier performance, and model strategic changes to continuously optimize your parcel operation.
Pricing
Q: How much does SiftedAI cost annually?
A: The price of SiftedAI varies depending on your total shipping volume and solution needs. We will work with you to create a package that is tailored to your business and your budget.
Q: How much do premium solutions cost?
A: Similar to our core package, premium solution prices vary depending on the solution and your total shipping volume. Schedule a demo with our solutions experts or contact us here to get specific pricing.
Q: Do you charge a percent of savings?
A: Sifted operates on a SaaS, or software as a service, business model. You pay a flat subscription fee in exchange for licenses to use the software. This allows for a broader range of optimizations and offers a more client-centric, data-driven approach.
Qualifications
Q: What is the minimum parcel spend required for SiftedAI?
A: Shippers get the most value from Sifted if they ship over $250,000 in parcel volume annually.
Q: What carriers does SiftedAI support?
A: SiftedAI supports the major national parcel carriers, 10+ other parcel carriers and a variety of LTL carriers via our LTL dashboard.
Implementation & Support
Q: Is my shipping data safe with Sifted?
A: Yes. We don’t sell the data you provide us and there is never any other third-party access or exchange. We are committed to protecting the data we are given and keeping it in compliance with applicable laws and regulations. We’re proudly SOC 2 Type 2 compliant, which means our security controls aren’t just well-designed—they’ve been tested and verified over time. We also follow GDPR and CCPA/CPRA guidelines to stay aligned with evolving privacy expectations.
Q: How long does it take to get up and running with SiftedAI?
A: Our implementation process is unique for each client, but SiftedAI can usually be turned on within 24 hours of creating an account. Any premium solutions with integrations that you choose to add (i.e. Databridge, etc.) may take some additional time for setup.
Q: Who needs to be involved in setting up SiftedAI—do I need IT or development resources?
A: No, you do not need IT involvement or developer resources for implementation—SiftedAI seamlessly integrates with your carrier accounts and our team handles the heavy lifting during onboarding.
Q: What kind of client support does Sifted provide?
A: All of our SiftedAI subscriptions include premium support, ensuring access to our expert Logistics Intelligence team for platform best practices, troubleshooting/technical support and optimization guidance.
Q: Is training provided for my team?
A: Yes. We offer onboarding sessions, on-demand tutorials, and ongoing support to ensure your team is confident using SiftedAI.
Have more questions or need more information? We’re here to help!
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“Sifted is showing us what parts of our shipping profile can be most improved and how we are able to save the most money. They also provide us visual indication of how much improvement we are showing through the charts, and that is really helpful.”
-Verified G2 User in Biotechnology, Mid Market
