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2025 Consumer Survey: The Importance of a Positive Delivery Experience

In 2025, your last mile is your brand. A bad delivery doesn’t just cost money; it costs customers.

We asked 500 U.S. consumers what matters most when it comes to shipping. Their answers reveal where brands win—or lose—customers:

  • 53% are more likely to buy when offered multiple shipping options
  • 76% say a positive delivery experience drives repeat purchases
  • 82% care about sustainability, but price and speed still dominate decisions

This report outlines the 2025 delivery trends you can’t ignore, plus practical strategies to boost conversions, cut costs, and protect customer relationships.

Get the free report and see how your delivery experience stacks up.

Actionable Ways to Improve Customer Experience

Why Users Love Sifted

“Sifted Logistics Intelligence allows us to have instant visibility to our overall spend using a variety of metrics. We can make better decisions on logistics using their data analytics.”

Verified G2 User in Retail
Enterprise (>1000 emp.)

“The technology is top of market, with a level support system from the consulting (strategic) and daily (tactical) perspectives. Their experience in parcel is second to none.”

Verified G2 User in Consumer Goods
Enterprise (>1000 emp.)

“I loved how [Sifted] took out the unknowns and gave us all the tools and data needed to negotiate with UPS and Fedex to drive our company cost savings we only talked about.

Verified G2 User in Consumer Goods
Mid Market (>51-1000 emp.)

Let Our Badges Be the Proof

G2 Badges Spring 2025
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