What are FedEx service guarantees? FedEx (and UPS) offer 100% refund on shipping fees if deliveries arrive later than their scheduled time. These guarantees make shippers confident that they will get their money back if the packages are not delivered on time. When you...
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Minimize Shipping Costs And Package Delays With FedEx And UPS Service Guarantees
In the commerce world, there are only 3 things you should do to keep your customers happy: Deliver products on time Deliver quality products Deliver a great customer experience Delivering quality products consistently is what keeps your business alive. But what keeps...
3 Things You Need to Know About Return Shipping
Maintaining shipping operations is tough enough, add return shipping and it’s a whole new beast.
Balancing Customer Expectations and Shipping Costs During COVID-19
Since FedEx and UPS both suspended their service guarantees this week, our clients have been flooding us with questions about how to handle this unique situation. “Business as usual” is out the window, so shippers must quickly adjust to this new normal. Adapting...
What Shippers Need to Know about COVID-19
Be proactive in protecting your bottom line from the pandemic with smart shipping decisions.